Three Phase Approach
BPI Medical sales professionals are ready to partner with you to discuss the performance of your operating room equipment and help you find solutions to meet your needs. Our sales staff utilizes an all-inclusive solution method which can be tailored to meet the needs of your business and your medical team.
As our sales professionals engage with your team, they will provide realistic equipment assessments, suggest the appropriate options for your staff members, and ensure a continuous solution-centric service relationship. Our customer service process consists of a phased approach to servicing your needs:
Phase One – Equipment Assessment
- Inventory Assessment
- Onsite Inspections
Phase Two – Service and Solutions
- Service Plan
- Tailored to the needs of your equipment
- Training Plan
- Tailored to the needs of your staff
- Pricing and Protection Plans
- Tailored to the needs of your business
Phase Three – Progress
- Progress Reports
- Training Reviews
Contact your local BPI Medical Sales Representative and see what we can do for you.
Quality
Quality is demonstrated to our customers with every transaction and every relationship. Our trained technicians drive quality from the start of the process all of the way through to the operating room. Like many manufacturers, BPI Medical has an ISO-compliant full-time Quality Management staff. We set ourselves apart because our quality staff members are not just an ‘end-process’ confirmation, they are integrated with the repair and customer service staff throughout the entire course of your repair.
Precision
Precision in craftsmanship is part of our culture. It supplies the passion behind our drive to demonstrate the highest levels of quality. Precision is a direct function of the attention to detail provided by our staff. With over three decades or repair experience, BPI Medical understands that precision is more than a collection of state-of-the-art machines – it is an end-result service we provide to medical practitioners.
Precision is, literally, part of our name and heritage. Our Repair Services Division includes multi-disciplinary teams of qualified technicians supporting the medical community’s needs for repair and refurbishment of:
- Surgical instruments
- Flexible endoscopes
- Rigid endoscopes
- Motorized hand-pieces
- Phaco hand-pieces
- Cameras
- OR Tables
- Microscopes
- Fiber-Optic Cables
Speed
Speed and turn-time is critical to us because it’s critical to you. Our company mission statement is ‘we repair surgical instruments and equipment that repair people’s lives.” We conduct our business, literally, as if someone’s life depends on it. Speed is a promised deliverable because a patient’s life depends on our quality, our precision, and our commitment to you.
Precision, quality, speed, and customer service comprise our commitment to you, our customers. Delivering these qualities to medical practitioners builds trust. This bond of trust extends from BPI Medical, through the practitioner, to patients in need. As a business, we understand that our clients must trust us as much as the patients trust their doctor.
Flexible Endoscopes
Our technicians specialize in the maintenance, refurbishment, and repair of:
- Colonoscopes
- Gastroscopes
- Bronchoscopes
- Duodenoscopes
- Sigmoidoscopes
- Cystoscopes
- Ureteroscopes
All scopes are repaired to the original manufacturer’s standards to ensure only the highest quality for our customers. We understand that medical professionals require ‘like new’ performance.
BPI Medical services include an in-house diagnostic pre-inspection, complete disassembly, refurbishment or repair, pressure testing, and final inspection. Our technicians will ensure each scope meets its full performance capability. These devices demand the utmost clarity, attention to detail, and precision. Precision is, literally, part of our business name and repair culture.
Once the repair is complete, the scope undergoes a 31-point inspection to ensure the highest quality repair. Each repaired scope is subsequently inspected by a quality control technician ensuring functional, cosmetic, and administrative compliance. All of these services are provided under one of the most cost effective programs in the industry.
We specialize in the repair of Olympus, Pentax, Storz, and ACMI.
EndoCollege
In addition, by advanced appointment, customers can request a more intensive endoscope training seminar we call EndoCollege. EndoCollege is an in-depth seminar covering the care and handling of scopes, preventative maintenance, wet and dry leak testing, and manual cleaning and reprocessing. This advanced training can help dramatically reduce necessary repairs and lengthen the usable life of your equipment.
Rigid Endoscopes
All scopes are repaired to the original standards. We understand that medical practitioners require ‘like new’ performance. This standard demands the utmost clarity, attention to details, and precision. Our technicians will replace any component to bring the scope up to full performance capability using precision German optics.
Our technicians specialize in the maintenance, refurbishment, and repair of:
- Laparoscopes
- Arthroscopes
- Cystoscopes
- Hysteroscopes
- Sinus Scopes
- needlescopes
- Offset scopes
- Semi-rigid scopes
Our services include a multi-point pre-inspection, complete disassembly and refurbishment, part replacement or repair, pressure testing, autoclaving, and re-inspection. Once operational testing is complete, every scope repair undergoes rigorous QC-testing for field-of-view, direction of view, clarity, resolution, and light output.
We repair all manufacturers’ rigid scopes including:
- Olympus
- Stryker
- Wolf
- Storz
- Linvatec
- Dyonics
- MicroAire
- ACMI
- Gynecare
Power Equipment
Our technicians specialize in the maintenance, refurbishment, and repair of pneumatic and electrical power equipment and all related accessories. We specialize in Stryker-brand Core, TPS, and Command Series electrical power equipment.
In addition, we are fully versed in electric and pneumatic dermatome repair. We cover the full-spectrum of dermatome repairs ranging from:
- Precision calibrations
- Full rebuilds
Please contact our sales staff today to schedule an in-service evaluation of your power equipment.
BPI Medical’s Power Division has the ability to repair:
- Surgical Saws
- Drills
- Dermatomes
- Shavers
- Reamers
- Burr Guards
- Hoses
- Wire Drivers
- Stryker
- Linvatec
- Dyonics
- Hall
- Anspach
- MicroAir
- Padgett
- 3-M
All power equipment is repaired to the original standards. We understand that medical practitioners require ‘like new’ performance. Our technicians will ensure each motor performs at full performance capability. These standards demand the utmost precision and attention to detail to ensure smooth, consistent, and reliable power delivery.
Our pneumatic power technicians will repair, replace, or refurbish:
- Main Bodies
- Switching
- Triggers
- Hose Couplers
- Chucks
- Burrs
- Selectors
- Vanes
- Bearings
- O-Rings
- Seals
- Gearing
- Rotor housing
- Shafts
- Screws, Pins, and Clips
BPI Medical has full onsite machining capability for reproducing the most intricate parts to ensure your equipment can be repaired to the original performance standards. Whether your motor needs to be engineered or reverse-engineered, our top-flight machinists can make your motors perform!
Electric power technicians will repair, replace, or refurbish:
- Motors
- Motor Sensors
- Motor Control Modules
- Motor Windings
- Motor Sleeving
- Motor Coils
- Throttle Sensors
- Resistors
- Circuit Boards
- Bearings
- O-Rings
- Gearing
- Armature
- Brushes
- Switches
- Rotors
Instruments
We are the national repair center for Codman Surgical Instruments, a Johnson & Johnson Company. This is a relationship built upon the highest standards in quality, documentation, processes, ethics, and staff training. There are many repair facilities across the country to choose from and Johnson & Johnson selected BPI Medical to partner with to ensure the highest standards.
Our technicians specialize in the maintenance, refurbishment, and repair of:
- Micro instrumentation
- Ophthalmic
- Neuro
- General surgical instruments
- Laparoscopic instrumentation
- Retractor systems
- Bookwalter
- Greenberg
- Omnitrac
- Thompson
Our services include instrument:
- Pre-inspection
- Masking
- Sharpening
- Refinishing
- Repair
- Replacing insulation
- Color coating
- Carbide inserts
- Jaws
- Rework / realign working actions.
All instruments are repaired to the original performance standards. This precision work includes diamond dusting, gold dipping, titanium finishes, ebonizing, and laser etching. These specialized processes are part of our standard services.
Mobile Repair Services
Another critical resource for instrument solutions is our Mobile Repair Department. Working as a team, our mobile technicians are able to travel to any site at any given time to ensure our customer schedules are always met. Regular maintenance and service by our mobile fleet will help you keep up and running 24/7. Their services are available by appointment.
Custom Modifications
A great surgeon masters the art of maneuvering an instrument. Here at BPI Medical, we like to think that we have mastered the art of modifying that instrument to meet the surgeon’s unique needs. Whether the instrument needs to be longer, bent in a different manner, or built from scratch, our sales, design, and manufacturing teams can help you visualize your ideas and turn them into reality.
Mobile Repair
From your most delicate and sensitive Pediatric Heart set to your heavily used Ortho sets BPI Medical’s mobile maintenance division will keep your surgical instruments in peak operational condition. As the only Johnson & Johnson Codman authorized instrument repair company on the west coast you can be reassured your needs will be met.
Our service includes at no extra charge:
- 24/7 schedule availability, to meet your needs
- Training for instrument care and handling
- Customized instrument maintenance schedule
- Ultrasonic cleaning and inspection
Our preventative maintenance and repair capabilities include but are not limited to:
General alignment and sharpening
- Scissors
- Curettes
- Osteotomes
- Rongeurs
- Kerrisons
- Clamps & Forceps
Carbide Replacement
- Needle Holders
- Forceps
- Rasps
Laparascopic
- Sharpening
- Insulation Testing
- Re-Insulation
Arthroscopic
- Punches
- Scissors
- Graspers
Vascular & Micro Instruments
- Sharpening
- Alignment
- Diamond Dusting
Tray Repair
- Alignment and dent repair
- Latches
- Gasket replacement
We also offer full refurbishment of your sets to restore them back to near factory new in both appearance and function.
Continuing Education Credits
BPI Medical Sales & Service offers in-services on equipment and instrumentation used in the surgical environment:
- Flexible Endoscope Care and Handling
- Flexible Endoscope Wet Leak Testing
- Rigid Endoscope Care and Handling
- Instrument Care and Handling
- Insulation Integrity
- Power and Pneumatic Care and Handling
- Camera Care and Handling
- Bookwalter Care and Handling
- Greenburg Care and Handling
- OR Tables
Our in-services range from 15 – 75 minutes to work within your staffs’ schedule. We offer both IAHCSMM and CBSPD C.E.U.’s to help you and your staff maintain professional certification status. Each BPI Medical in-service will provide essential, reliable, and quality-focused knowledge and skill training. Each course is designed to increase the understanding of the equipment/instrument. Through visual aids and up-to-date industry knowledge, each attendee will gain a greater understanding of how the equipment/instrument works and how to prevent accidental damage. By understanding how equipment/instruments are designed and used, we can effectively teach how to reduce unintended repairs.
Contact your local BPI Medical sales representative at 800-550-2367 to schedule an in-service.
